Our Commitment to Quality
Pickfords is committed to quality and our Best Practice Team is focused on
initiatives, which strive to continuously improve the quality of service
received by our customers.
Pickfords Best Practice Team
The Best Practice Team works with our branches across the UK on a range of
quality projects designed to provide a service that exceeds our customers'
expectations.
Listening to our customers
Every month we speak to a sample of customers that we have moved to measure
every aspect of our performance, from taking an enquiry, the move survey and
the move itself.
Auditing our performance
Our management team maintains a close relationship with our customers by
attending random audits of moves in progress to measure our performance against
a range of standards.
Quality improvement plans
The Best Practice Team learns from the information that is collected from our
customers and feeds this information into quality programmes designed to define
best practice. We create regional action plans to improve individual
performance of our employees and process changes to help ensure our service is
as efficient as possible.
Customer service champions
The feedback we receive from customers allows us to recognise exceptional
levels of customer service delivered by our employees each month and our
Champions Award Scheme encourages a culture that puts our customers first.
